During my experience, Ken the owner was completely professional. He listened to all of the information I had about my problem and actually took the time to enter everything I had to say about the problem into the computer for the technician. My used vehicle had just been purchased from a dealer and was fairly certain the repair was one that would be covered under the dealers drivetrain warranty. Ken didn't grumble, dismiss me, give me attitude or change his work ethic in any way when I needed to have the third party involved in our communication loop. Thanks to Ken taking a video of the problem and working with the dealership via email I was able to get it covered under the purchase warranty. The repair cost was also reasonably priced had I needed to pay out of pocket. Additionally, Ken personally kept me informed via phone with when the shipper had sent the wrong part and of the delay. I have been looking for an all around genuine mechanic since I moved to Aurora 2.5 years ago. Even though I have taken advance auto courses and can do most of what I would need maintenance wise, I'm stuck in an apartment complex. I wanted to say this so that when you are reading this you can understand that I have the knowledge base to know when someone is giving a line of BS or up charging something and Ken didn't did that. He's of strong character, has a positive attitude and a good person. Go here If you don't want to get BS'd or screwed over.
Thank you Jesse, I am glad the repairs on the Explorer went well.
- Tune Tech Automotive