Aurora Auto Repair

I called to inquire about the tune-up, diagnostic services, and 100,000-mile maintenance service offered by this business. I spoke with Ken, who informed me that the diagnostic service was not included with the tune-up and would cost an additional $250. I explained that the company’s website states that diagnostics are included in the tune-up service. Ken pulled up the website and confirmed that he saw the same information I was referring to. However, rather than clarifying the discrepancy, he remained silent. When I asked whether the information on the website was incorrect, he stated that it was not. Ken then commented that tune-ups are typically only necessary when something is wrong with the vehicle, despite my explaining that I had driven my vehicle for 100,000 miles without having a tune-up. Overall, the interaction left me with the impression that Ken was attempting to add an additional $250 charge for a diagnostic service that the company’s website explicitly states is included in the tune-up. Even after acknowledging the information on the website, he did not provide a clear explanation for why I was being told I would have to pay extra. This raised concerns about the transparency of the pricing and whether customers are being quoted additional charges for services advertised as included. I believe customers deserve clear, honest pricing and straightforward explanations before agreeing to any service.

I had a flat tire on a rainy day. Tom was so helpful he put on the spare patched my flat will replace it. He helped me fix a jack. That was broken in my car. Super helpful. stayed late. I love this place.

These guys are super friendly and quick. Did a great job on my oil change and tire rotation at a reasonable price. So glad I’ve found them! I’m especially happy that they managed to rest my maintenance light without screwing up my dashboard setup. Lol they are courteous and considerate.

High integrity mechanic with excellent communication and a fair price. Does not recommend unnecessary fixes and gives an honest assessment of the car's condition. For those looking for a mechanic that isn't going to hose you or recommend replacements or services that aren't required, Tune Tech is the place to go. Will go back for any material issue I have with my truck.

Thank you Ken for not only working on my car but for taking the time to talk with me about what was going on with it. Its such a huge weight off my shoulders to have someone that I can trust working on my vehicle!

Had my vehicle from 8 AM to 4:30 PM just to try to charge me $400 plus for not fixing the original problem. Total waste of time better find a better mechanic than these guys

Excellent service always. Thank you Ken.

As always, Ken and his team take care of my vehicle maintenance needs. Ken was upfront with the issues I was experiencing and what it would take to get it fixed. Highly recommended Tune Tech to anyone.